Last Updated: 25.02.2025

At Breastmilk Memoriez, we take great care in creating custom jewellery that holds deep sentimental value. Due to the nature of our products, we have specific policies regarding refunds and returns. Please read the following carefully before making a purchase.

1.No Refunds on Custom Orders
All breastmilk jewellery and other custom-made pieces are uniquely crafted and personalized for each customer. Due to this, we do not offer refunds on these items unless they arrive damaged or defective.

2.Order Cancellations

  • Within 24 Hours: If you wish to cancel your order, please contact us within 24 hours of purchase for a full refund (minus the payment processing fee)
  • After 24 Hours: Orders cannot be cancelled once processing has begun, as we start preparing materials immediately.

 

3.Returns & Exchanges
We accept returns only in the case of damaged or defective items. To qualify:

  • You must notify us within 48 hours of delivery.
  • The item must be unused and in its original packaging.
  • Proof of damage (unedited video or package opening & photos) must be provided when requesting a return.

 

Steps to Request a Return:

  1. Email us at breastmilkmemoriez@gmail.com with your order number and video & photos of the damage.
  2. If approved, we will provide return instructions.
  3. Once we receive the returned item, we will send a replacement or issue store credit.

 

4.Non-Returnable Items
The following items are not eligible for returns or exchanges:

  • Custom jewellery (made with breastmilk, umbilical cord, hair, ashes, or any other personal inclusions)
  • DIY breastmilk jewellery kits once opened
  • Courses offered on our website
  • Gift cards
  • Sale or clearance items

 

5.Refunds for DIY Kits
If you purchased a DIY breastmilk jewellery kit and it arrives damaged or incomplete:

  • Contact us within 48 hours of delivery.
  • We will send a replacement or issue a partial refund, depending on the issue.

Opened or used kits cannot be returned.

 

6.Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

7.Processing Time for Refunds
If a refund is approved (only for damaged items or cancellations within 24 hours), It may take 5-10 business days for the refund to reflect in your original payment method.

 

8.Contact Us
If you have any questions about our refund and return policy, please contact us at:
Email: breastmilkmemoriez@gmail.com
Address: Breastmilk Memoriez
                 North Town Apartments
                 Tower 18, Flat No G04 (Ground Floor)
                 No. 4,5, 6 7, Stephenson Road,
                 Perambur,
                 Chennai – 600012

Thank you for choosing Breastmilk Memoriez—we appreciate your trust in us to create meaningful keepsakes.